General Questions

Ili Pot is an online steamboat and BBQ Grill delivery service brought to you by Celebrity Chef and TV Host Ili Sulaiman. Our food draws inspiration from Chinese, Korean, Thai and Japanese Cuisine with a Malaysian twist.

With Ili Pot, let us take care of your dinner while you take care of your loved ones. The power of a good meal is unparalleled. But if you're like us, you know that the experience of cooking a good meal is just as valuable. That's why we've devised the perfect way to get the best of both worlds: with our hotpot & grill delivery service, you can enjoy a delicious, fresh meal prepared by award-winning celebrity chef Ili Sulaiman without having to do any of the work!

Whether you're looking for a wallet-friendly option for a picnic in the park or an all-inclusive birthday celebration package, our hotpot & grill delivery service has something for you. Our thoughtful and fun packaging will have even your pickiest eaters excited, and since everything is delivered to your doorstep, all you have to do is set it up and dig in!

You can keep it! Yay! On your next purchase, we'll reward you for being our loyal return customer by giving away more food offerings that are up for grabs. Just select "No Pot No Burner" or "No Grill No Burner" in the Pot/Grill & Burner Selection to choose from our list of food offerings available. It's that easy! 

Kindly refer to the following:

 

The food can last up to at least 5 hours in our cooler bag. If you are not having the food right away, kindly store them according to the storage guide below:

Freezer: Seafood, Mixed Ball, Smoked Duck, Meat Slices(up to 3 days)

Refrigerator: Vegetables, Soup Pack, Dipping Sauces, Marinade Sauce(Up to 2 days)

Cool & Dry Area: Fuzhuk, Shabu Mee, Gila Hot Sauce Bottle Margarine

 

For all message cards, please leave them in the remark column under your order BEFORE making your payment. If customers only communicate the message notes on Whatsapp after making the payment, our team may not be able to include it in your order during busy hours.

Our outdoor pot or grill comes with an extra layer of burner windshield to improve your outdoor experience. With this shield, the burner can withstand for a longer period and even cook your food faster!

Here is something useful that we thought you might need when setting up your meal later!

To Set Up Ili Pot Grill: click here

To Set Up Ili Pot Steamboat: click here

We appreciate your thoughts on this. However, in our efforts to encourage minimizing the use of plastic bags, Ili Pot cooler bags are a great way for:

(1) grocery shopping on your next trip to the grocer

(2) gift packaging for friends and loved ones

(3) travel bag as laundry and linens carrier

(4) water sports equipment bag

(5) closet organizer

No. Our fuel burner contains an inflammable gel that is not refillable but you can always buy new burners from our ala carte menu for your next steamboat and grill session!

About Order

We are open daily (including public holidays) because every day calls for a celebration of amazing food and good company. You can place your order to be delivered between 11 am and 7 pm. Our last call is at 6 pm daily. Please place all orders before 6 pm if you would like to enjoy some hot grill or belly-warming steamboat for supper.

Either you have completely forgotten your password or you cannot log in via Facebook or Google, you can simply reset your account password by going to the followings:

Login >Returning Customer >Click Forgot Password? > Key in your email address here > Click Submit.

Check your email box for any incoming email from ILI POT and retrieve the new password!

We welcome you to make a preorder with us as early as possible before the slots are filled! You may choose the delivery time and date on our website for all your pre-orders.

We pride ourselves in delivering all orders within ONE hour upon order payment. However, should there be any unforeseen circumstances, be it man-made or natural disaster (zombie apocalypse included), we will keep you notified on the progress of your delivery via a live tracking link in your Account.

(Account > Order History > Order ID)

Click here to view the menu and start placing your order. You may also take a look at our tutorial video here!

You will receive an email and a Whatsapp message to confirm your order after purchase. If you didn’t receive both of these forms of confirmation, you may log into your account and check under order history. All confirmed orders will be under the status of Processing Order.

(Account > My Order History)

We are proud to announce that we promote cashless transactions to help fight the spread of Covid-19 via contact. Hence, offering various payment methods namely VISA, MASTERCARD, FPX and, Direct Bank Transfer.

Please triple-check your order (items, soup/marinade selection, add-ons, contact number, delivery address, delivery date & time) before confirming and making payment. For special order instructions, customers must leave a remark under their order comment BEFORE Proceed for Payment. All orders made and paid for should be taken as final by ILI POT. ILI POT will not be responsible for making the changes after payment has been made.

We're sorry to hear that but we can only cancel the order for you if we have been informed about it in advance. All successful order cancellations will be reimbursed in the form of Store Credit (ILI CREDIT) only. Kindly consult with our customer service by calling us at 011-5882 0691.

No, but we're very sure by looking at the mouth-watering menu images you would not opt for just ONE order!

Halal Concerns

We can assure you that all our food ingredients are sourced only from Halal-certified suppliers and are prepared by our all-Muslim kitchen staff. On top of that, our Founder/Head Chef, Ili Sulaiman, and the team are in the midst of getting our Halal cert approved. Do let us know if you have any other concerns and we will be more than glad to answer them for you! 

Halal-friendly indicates that we only purchase our goods from Halal-certified partners and suppliers.

Recommendations

If this is your first time trying ILI POT, we would recommend you go for Thom Yum soup base and House Special BBQ marinade. They are our all-time favourites and you can never go wrong with them! You may also refer to the graphics below for more selections:

To get the best of both worlds, we would recommend that you go for both our Set Kapel Steamboat and also our Set Kapel BBQ Grill! Do not worry about the extra food as you can keep them for the second round.

We suggest that you purchase one (1) additional burner for each soup pack for a seamless steamboat session.

For picnics, camping, and hiking, go for our steamboat pot or grill skillet with fuel burners.

If you are having a huge office party or gathering, go for the electrical versions instead as they cook faster.

We would suggest you allocate 1 Electrical Pot for a maximum of 6 persons. If you have a party of 7-12 people, please opt for another one for a better experience!

Definitely! When in doubt, you should just go for it. We are happy to hear you are a soup lover! It's never wrong to have some extra soup for your steamboat sesh.

About Delivery

You may track your order by logging into your Account.

(Account > My Order History > Order ID > Track Order)

Kindly reach out to our Customer Service hotline on 011-58820691 if you did not receive any calls from our delivery partners and we will attend to you as soon as possible.

Do remember to check your Ili Pot bags thoroughly for the missing item(s). Please leave us a WhatsApp message and our team will attend to it as soon as possible.

Yes! We will deliver as usual regardless of the weather but please bear with us if there is any delay to your delivery as we are trying our best to get a rider during harsh weather seasons. We also hope for your kind understanding if the team delivers your order earlier than the designated time if there is forecasted to be heavy rain.

Our delivery services run through the beating heart of KL City Center and all over Klang Valley. Don't see an address that we deliver to? Pop by our Customer Service hotline on 011-58820691 and we can tell you accurately if your doorstep is under our coverage.

Address covered:
Kuala Lumpur, Petaling Jaya, Kota Damansara, Sungai Buloh, Bandar Utama, Kelana Jaya, SS2, TTDI, Brickfields, Bangsar, Putrajaya, Cyberjaya, Sepang, Dengkil, Semenyih, Sri Petaling, Mont Kiara, Nilai, Kuchai Lama, Titiwangsa, Taman Connaught, Subang Jaya, Setapak, Wangsa Maju, Gombak, Selayang, Bukit Raja, Pudu, Banting, Sentul, Rawang, Kepong, Batu Caves, Pandan Indah, Taman Maluri, Cheras, Bandar Puteri Klang, Ampang, Balakong, Shah Alam, Bandar Sunway, Taman Sentosa, Balakong, Kapar, Bangi, Sri Kembangan, Serdang, Kajang, Puchong, Taman OUG, Sungai Besi, Bukit Tinggi Klang, Kota Kemuning, Klang Baru, Meru , Setia Alam, Bukit Jalil, Parkland.

Delivery charges are based on your specific address. You may check your delivery fee at our checkout page! Simply fill in your delivery details at the page and you will see the rate right next to the delivery option. Also, look out for special promotions on delivery discounts for the month and don’t miss out on those special deals!

Why yes, of course! We'd love it if you'd want to pop by our central kitchen to check in on how we're doing. Just give our Customer Service hotline on 011-58820691 a 15 minutes notice before your designated time slot and we will be ready for your Grab & Go.

We will try our best to deliver within your chosen time slot. However, during busy hours, our kitchen might send out your sets slightly earlier than your delivery time slot to avoid peak-hour traffic jams. We hope for your patience and kind understanding on this matter.

Please triple-check your delivery information (recipient contact number, delivery address, delivery date & time) before confirming and making payment. For special order instructions, customers must leave a remark under their order comment BEFORE Proceed with Payment. All orders made and paid for should be taken as final by ILI POT. ILI POT will not be responsible for making the changes after payment has been made.

You can have peace of mind as we keep our surprise delivery very discreet. We will not issue any form of receipt in the Ili Pot bag. The recipient will only be notified when the delivery is on its way to their address in order for them to collect it.

Elite Points, Ili Credits & Vouchers

After you are satisfied adding your products to your Cart, select "Proceed to Checkout" to log in via FB or G+. At the Checkout page, insert your promo code in the "Enter your coupon code here:" section and click on "Use Coupon Code" to check its validity. Your promo code is applied when a green tick is shown.

Just check out here for our latest promo & deals!

After you are satisfied adding your products to your Cart, select "Proceed to Checkout" to log in via FB or G+. At the Checkout page, insert your Giftcard in the "Enter your gift voucher code here:" section and click on "Use Gift Voucher" to check its validity. Your promo code is applied when a green tick is shown.

After your purchase, we will try our best to WhatsApp message you the Gift Card the soonest as we can.

Of course, there are discounts, c'mon this is Malaysia. You know we love discounts! Stay tuned to our Facebook and Instagram for more info on the latest promo and deals that will make you go "It's so worth it, just take my money!"

Crazy deals, exclusive sales offers, new product tasting every month, special delivery rate, referral credits and so much more! It is the hottest steamboat and grill membership in town so sign on up! More details are here.

For Elite Club points, the points will only be reflected in your account once your order has been marked Complete and delivered to your doorstep. Please check your account again after you have received your order or contact our Customer Service hotline at 011-58820691 for more details.

You can collect your Elite Club for every purchase to advance to a higher status and unlock more benefits/perks. For example, Platinum Members are entitled to 10% off all-time sales, RM20 credit every time his/her referral makes a purchase and free tasters for new products every month. More details are here.

How To Setup Your Steamboat

How To Setup Your Grill