We, at ILI POT (Owned by CHILILI SDN BHD[Company No.: 1381588-W]), respect the
privacy of individuals with regard to personal data and are committed to protecting the
privacy of our users/subscribers/customers (collectively, "Users"), and strive to provide
a safe and secure user experience.
2010 ("Act"), which describes how your information ("Personal Data") is collected and
used and your choices with respect to your Personal Data. For absolute clarity, any
CHILILI SDN BHD. The following discloses our information gathering and dissemination
practices for Ilipot.com.my and mobile applications created and/or owned by
CHILILI SDN BHD that are made available to you for download from the app stores,
including but not limited to “Apple App Store”, “Google Play” and “Huawei App Gallery”
(collectively, “Websites”) and if relevant, for the use of, or subscription to, or purchase of
any products and/or services offered by CHILILI SDN BHD.
Information collected by the Websites
Our Websites’ servers do not automatically recognize specific information about
individual users on our Websites. In addition, our servers do not automatically
record information regarding a User's e- mail address unless the User supplies it.
We collect information about Users during the registration process for certain
parts of our sites; through their participation in certain activities, including
pages from our server, it automatically collects some information about your
preferences, including your internet protocol (“IP”) address. We use this to help
diagnose problems with our server, and to administer our Websites.
The User-supplied information collected through the registration process,
surveys, contest entry forms, polls or other similar vehicles is used to improve the
content of our sites, or used for our marketing purposes. It is not shared with
other organizations for commercial purposes unless specifically stated herein.
Purpose of Personal Data collected
Personal Data that you provide to us voluntarily on our Websites and the other
related channels may be processed and/or disclosed to our Vendors (as
hereinafter defined) for the following purposes (collectively, "Purposes"):
Although the precise details of the Personal Data collected will vary according to
the specific purpose (such as contests, forums, surveys etc.) whether via online
or otherwise, we may typically collect the following Personal Data from or in
relation to you:
to manage, verify and complete transactions with you;
to manage and verify your membership for our customer loyalty scheme
to direct market our products and/or services to you;
to understand and analyse our sales, and your needs and preferences;
to develop, enhance, market and provide products and services to meet
to enable you to participate in promotions and contests;
to process exchanges or product returns;
to improve our services;
to respond to your requests or complaints;
to send you updates on products, news and event updates, rewards and
promotions, special privileges and initiatives offered by ILI POT and/or its
partners and/or advertisers;
to process your payment transactions;
for our credit control service and/or collection of debts due and owing to
to comply with any regulatory, statutory or legal obligation imposed on us
by any relevant authority.
Date of birth;
Identity card number or passport number
Use and Disclosure
We may disclose your Personal Data within CHILILI SDN BHD and/or to the
Vendors (as hereinafter defined) for the Purposes set forth hereinabove in
accordance with the terms and conditions set out herein.
We are responsible for the Personal Data under our control, including Personal
Data disclosed by us to a Vendor (often referred to as the data processor and
Personal Data, any person or entity (other than our own employee) who
processes the Personal Data on behalf of us and/or who provide third party
services for us. "Processing", in relation to Personal Data means for example
obtaining, recording, holding or using the Personal Data in carrying out any
operation or set of operations on the Personal Data and/or providing its
respective services to us.
We take every measure to provide a comparable level of protection for Personal
Data should the information be processed by a Vendor.
We use and disclose aggregated non-personally identifying information collected
through the Websites as part of our organization's process of constantly
improving the Websites, and the products and services offered by CHILILI SDN
Impact of Non Provision of Personal Data
Please note that in the event that sufficient Personal Data is not supplied, or is
not satisfactory to us, then your application or request for any of the above
Purposes may not be accepted or acted upon or your request to browse some
information on the Websites, or the use of, or subscription to, or purchase of any
products and/or services offered by CHILILI SDN BHD may be denied or
Storage and Retention of Personal Data
Your Personal Data shall be stored either in hard copies in our offices or in
servers located in Malaysia. It may be necessary to transfer your Personal Data
to third party services providers based/located outside Malaysia. By continuing to
use the Websites, products and/or services of CHILILI SDN BHD, you hereby
consent to such transfer.
Any Personal Data supplied by you will be retained by us as long as necessary
for the fulfilment of the Purposes stated in paragraph (2) above or as required to
satisfy legal regulatory, accounting requirements or to protect our interests.
Save and except as provided in paragraph (15) hereof, we do not offer any online
facilities for you to delete your Personal Data held by us.
How Email and 'Contact Us' messages are being handled
We may preserve the content of any email or "Contact Us" or other electronic
message that we receive.
Any Personal Data contained in those messages will only be used or disclosed in
The message content may be monitored by our service providers or employees
for purposes including but not limited to compliance, auditing and maintenance or
where email abuse is suspected.
Communication or Utilisation Data
Through your use of telecommunications services to access the Websites and/or
any other sites operated and/or managed by CHILILI SDN BHD, your
communications data (e.g. IP address) or utilization data (e.g. information on the
beginning, end and extent of each access, and information on the
telecommunications services you accessed) are technically generated and could
conceivably relate to Personal Data.
To the extent that there is a compelling necessity, the collection, processing and
use of your communications or utilization data will occur and will be performed in
accordance with the applicable data privacy protection legal framework.
Automatic Collection of Non-Personally Identifiable Data
When you access the Websites and/or use of any product/services offered by
CHILILI SDN BHD, we may automatically (i.e., not by registration) collect, use
and disclose non-personally identifiable data, including but not limited to
information about your Internet browser and operating system, domain name of
the website from which you came, number of visits, average time spent on the
site and pages viewed.
We may use and disclose these non-personally identifiable data and share it
within CHILILI SDN BHD and/or third parties to inter alia; monitor the
attractiveness of the Websites and improve our
performance/product/services/content on an aggregate, anonymize and non-
personally identifiable basis. However, please be assured that this information is
not intended to be used to personally identify you.
For example, we may collect:
Device information— such as your hardware model, IP address, other
unique device identifiers, operating system version, browser type and
settings, such as language and available font settings, and settings of the
device you use to access our Websites.
Usage information— such as information about your usage of the
Websites, products and/or services offered by CHILILI SDN BHD , the
time and duration of your usage and other information about your
interaction with content offered by CHILILI SDN BHD, and any information
stored using cookies, mobile ad identifiers, and similar technologies that
we have set on your device. For detailed information about our use of
cookies, web beacons, and other technologies, see Online Tracking and
Advertising in paragraph (9) below.
Location information— such as your computer’s IP address, your mobile
device’s global positioning system (GPS) signal or information about
nearby WiFi access points and cell towers that may be transmitted to us
when you use certain services.
Online Tracking and Advertising
Disable These Technologies
We and any third parties duly appointed/authorized by us to provide content,
advertising, or functionality or measure and analyze advertisement performance
web beacons, mobile advertising identifiers, and similar technologies to facilitate
administration and navigation, to better understand and improve our Websites, to
determine and/or improve the advertising shown to you here or within the online
sites operated and/or managed by CHILILI SDN BHD, and to provide you with a
customized online experience.
Cookies. Cookies are small files that are placed on your computer when you visit
the Websites. Cookies may be used to store a unique identification number tied
to your computer or device so that you can be recognized as the same user
across one or more browsing sessions, and across one or more sites. Cookies
serve many useful purposes. For example:
Most browsers accept cookies automatically, but can be configured not to do so
or to notify the user when a cookie is being sent. If you wish to disable cookies,
refer to your browser help menu to learn how to disable cookies. If you disable
browser cookies or flash cookies, it may interfere with the proper functioning of
Cookies can remember your sign-in credentials so you do not have to
enter those credentials each time you visit a Website.
Cookies can help us and the Authorized Third Parties understand which
parts of our Websites are the most popular because they help us see
which pages and features users access and how much time they spend
on the pages. By studying this kind of information, we are better able to
adapt our Websites and provide you with a better experience.
Cookies help us and the Authorized Third Parties understand which
advertisements you have seen so that you don’t receive the same
advertisement each time you visit our Websites.
Beacons. We, along with the Authorized Third Parties, also may use
technologies called beacons (or “pixels”) that communicate information from your
device to a server. Beacons can be embedded in online content, videos, and
emails, and can allow a server to read certain types of information from your
device, know when you have viewed particular content or a particular email
message, determine the time and date on which you viewed the beacon, and the
IP address of your device. We and third parties use beacons for a variety of
purposes, including to analyze the use of the Websites and products and/or
services offered by CHILILI SDN BHD and (in conjunction with cookies) to
provide content and advertisements that are more relevant to you.
Local Storage & Other Tracking Technologies. We, along with third parties,
may use other kinds of technologies, such as Local Shared Objects (also
referred to as “Flash cookies”) and Hypertext Markup Language revision 5
(HTML5) local storage, in connection with our Websites. We also may use
unique identifiers associated with your device, such as mobile advertising
identifiers. These technologies are similar to the cookies discussed above in that
they are stored on your device and can be used to store certain information
about your activities and preferences. However, these technologies may make
use of different parts of your device from standard cookies, and so you might not
be able to control them using standard browser tools and settings. For HTML5
local storage, the method for disabling HTML5 will vary depending on your
browser. For Flash cookies, information about disabling or deleting information
contained in Flash cookies can be found here.
Additional Choices With Respect To Targeted Advertising
other tracking technologies to facilitate serving relevant advertisements to you.
For example, these technologies help us determine whether you have seen a
particular advertisement before, tailor advertisements to you if you have visited
our Websites before, and avoid sending you duplicate advertisements.
Our Websites make information sharing, feedback, forums, and/or message
boards available to Users. Please remember that any information that is
disclosed in these areas becomes public information and you should exercise
caution when deciding to disclose your Personal Data. We request that users
treat each other with courtesy and mutual respect.
Personal Data held by us will be kept confidential in accordance with this Privacy
Policy pursuant to any applicable law that may from time to time be in force.
Any questions, comments, suggestions or information other than Personal Data
sent or posted to the Websites, or any part thereof by Users will be deemed
voluntarily provided to us on a non-confidential and non-proprietary basis.
We reserve the right to use, reproduce, disclose, transmit, publish, broadcast
and/or post elsewhere such information freely without further reference to you.
Our Websites have security measures in place to protect the loss, misuse and
alteration of the information under our control. When a User is asked to provide
his/her credit card information, we provide a secure environment through our
partners' systems (using industry standard SSL or SET protocols) for this
For the internet, unfortunately, no data transmission over the internet can be
guaranteed as completely secure. So while we strive to protect such Personal
Data, we cannot ensure or warrant the security of any Personal Data transmitted
to us and individuals do so at their own risk. Once any Personal Data comes into
our possession, we will take reasonable steps to protect that information from
misuse and loss and from unauthorised access, modification or disclosure.
A username and password may be essential for you to use some sections of the
Websites. For your own protection, we require you to keep these confidential and
to change your password regularly (if required).
Our Websites contain links to other sites. We are not responsible for the privacy
practices or the content of such sites. We have established relationships with
advertisers and/or business partners but such relationships are generally
technical in nature, or content collaborations. If any advertisers and/or business
partners access to any information entered by Users in our database, this fact
shall be disclosed to the Users upon initiating the registration process. Users who
feel they do not wish their information to be shared by anyone other than the
Websites may then opt out of completing the registration.
Right of Access to Personal Data
Under the Act, you have the right of access to your Personal Data held by us on
payment of a prescribed fee and to request correction of the Personal Data that
is inaccurate, incomplete, misleading or not up-to-date. If you have any questions
consent for future marketing communication, you may send your request in
and therefore, we encourage you to check/visit the Websites from time to time for
any changes on a regular basis.
In the event of conflict between the English and Mandarin versions of the Privacy
(Last updated 1 October 2020)